“But behind the scenes, in negotiations that almost never become public, the world’s biggest Internet providers and video services argue over how much one network should pay to connect to another. When these negotiations fail, users suffer. In other words, bad video performance is often caused not just by technology problems but also by business decisions made by the companies that control the Internet.”

Good article by Jon Brodkin for Ars Technica on what’s happening behind the curtain at your ISP. Perhaps most alarming is the chart on page three showing just 3% of American households had three or more choices for broadband internet access.